We always appreciate feedback, both positive or constructive.
If you would like to give testimony to any of the services you have been
given at the Crematorium, please write to:
Yew Tree Brake, Speech House Road, Nr Cinderford, Gloucestershire GL14 3HU
'Very friendly and helpful staff'.Mr Cumming From Chepstow
'Nice and tidy grounds, always looking to help in anyway'.Mrs Latcham From Lydney
'It was nice to have someone to come to the house which made me feel at ease to discuss memorials available to me. The gentleman was very happy to arrange the meeting around myself at my home due to me being unable to drive'.Mrs D Love From Cinderford
'The whole place is a credit to the hard work, which with its beauty and tranquillity are a great comfort in times of huge sadness'.Mr D Hart From Bristol
'You have from the first time that we contacted you, always been very sympathetic, compassionate, understanding and very helpful to us all, as well as being extremely professional, giving us great guidance with all the options that were open to us as a bereaving family. I must on behalf of my family, commend you on all these points, you have been great'.Dennis Hart
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In the unlikely event that you feel that we haven't fulfiled your expectations
please use the following complaints procedure
Complaints Procedure
STAGE 1
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
STAGE 2
Contact the General Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.
STAGE 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP
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