t: 01594 826624

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Yew Tree Brake, Speech House Road, Nr Cinderford, Gloucestershire GL14 3HU

If you have some feedback which you would like to share with us for inclusion on our website, please email: 

info@forestofdeancrematorium.co.uk


Recent Testimonials

Very friendly and helpful staff.

Mr Cumming - Chepstow

Nice and tidy grounds, always looking to help in anyway.

Mrs Latcham - Lydney

It was nice to have someone to come to the house which made me feel at ease to discuss memorials available to me. The gentleman was very happy to arrange the meeting around myself at my home due to me being unable to drive.

Mrs D Love - Cinderford

The whole place is a credit to the hard work, which with its beauty and tranquillity are a great comfort in times of huge sadness.

Mr D Hart - Bristol

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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Feedback Form